How often does the Hub client query LDAP? The Plantronics Hub application uses this LDAP information to run a query on the logged in user to determine that users LDAP attributes and to which group they might belong. These LDAP queries are copied to the end users system in the form of JSON files. The creation of these user groups require a group name and a corresponding LDAP query. User groups in both Plantronics solutions are based upon LDAP queries. If the LDAP information is not populated, the Plantronics Hub application will attempt to auto-discover your LDAP server.
This information is passed to, and used by, the Plantronics Hub application for the purpose of user group identification.
#Plantronics hub wont install mavericks pro
Plantronics Manager/Plantronics Manager Pro does not directly connect to your LDAP or Active Directory servers.
#Plantronics hub wont install mavericks upgrade
This process allows Windows users without administrative permissions to upgrade Plantronics Hub.ĭoes Plantronics Manager/Plantronics Manager Pro need to connect to my LDAP server? PlantronicsUpdate.exe is also a process that runs at start up. PLTHub.exe is the Plantronics Hub process that runs at start up providing all of the functionality expected from Plantronics Hub. What services/processes run at start up on the Windows operating system? Using the clients available from within your tenant will ensure the correct tenant connectivity. How does Plantronics Hub know which tenant to connect to?Įnsure you install the version of Plantronics Hub that is provided from within your tenant. All connection information is housed in this area. How can I easily tell if Plantronics Hub has successfully connected to a tenant?įrom the Plantronics Hub client select Help > Support and expand the troubleshooting details section. Close Plantronics Hub, locate and delete the file called nfig found in C:\Users\\AppData\Local\Plantronics or %appdata%. If a connection to a tenant had happened previously then this file would exist and Plantronics Hub could get confused. Once the Plantronics Hub software connects to a tenant, a user specific configuration file is created. If the TenantID has a value of System, then Plantronics Hub is attempting to connect to our Consumer tenant, not your enterprise tenant. All connection information can be found in this location. From the Plantronics Hub client, select Help > Support and expand the Troubleshooting Details section. Ensure Plantronics Hub is connecting to the correct tenant.Got to Plantronics Hub > Help > Support > Network Assessment and run a test. Ensure that Plantronics Hub has been downloaded and deployed.
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